Please see free trial information.
Service Fee Payments
This system is fee-for-service. You provide a credit card at the time you sign up which will not be charged for 15 days (free trial period). After the free trial period, your card will automatically be charged every month unless you request that we cancel your account, or you make provisions for alternate payments (ie a check). Account must be paid up in order for your web software to function.
In order to continue using the software for free after the 15 day free trial has elapsed, you must sign up for a merchant account with us and then have your clients pay you online. More info.
This guarantee applies only to the previous month’s package fee. So if you have used the website for one year, you would only be entitled to a refund of the previous one month’s worth of fees.
It does not apply to: any unpaid fees, any custom programming, any fees paid to third parties (ie for stock photos, custom visual design, logo, payment processing fees), any data import fees, fees for options including domain name registration and disk space upgrades, and any set-up fees.
Support, Training, and Set-Up
One person in your office who knows how to use a computer and a web browser gets unlimited support and training for the period of time you use our services. This includes such things as learning how to use the web software’s features, and troubleshooting.
You also get a half hour of set-up time. We’ll subtract from this set-up time for any customization, data import, or design changes before we start charging our $75 hourly rate in 3 minute increments.
Anything related to email notifications counts towards setup time, not unlimited training time.
Your web software is guaranteed to be online at least 99.9% of the year (and is normally 99.95%). This applies to the server and data center. It does not apply to your personal inernet connection.
Data Backups / Data Integrity
The entire website (web pages, database, uploaded files, emails stored on server) is backed up once every few days. Automatic database backups can be set to run more frequently. Manual database backups can be run by you whenever you like. These backups are used to restore the site in the case of a hard drive crash. Optional cloud-based file storage is constantly backed up.
Valued Websites is not responsible for any data loss that may occur as a result of any custom data importing operations or your use of the website. If you use the cloud-based file storage option, Valued Websites is not responsible for any data loss that may occur as a result of your use of that third party service.
Cancellation of Service
You may cancel the service at any time with no penalty. Any service fees already paid will be refunded on a pro-rated basis. You will be responsible for retrieving any data from the website before it is deleted.
As long as you have not cancelled the service, you assume responsibility for payment, whether or not you have used the web software during that time.
Ownership of Data
All data (order information, web page contents, uploaded report or other files) that you put into the web software belongs to you. The programming that make up the web software does not, and you have no rights to the resale or re-use of the programming that makes up the web software outside of the scope of your website.
Referral Fee / Affiliate Program
See referral fee terms here.