Solution: Can’t Access the Website or Email

If Valued Websites hosts your custom email address (yourname@yourwebsite.com) and you are having trouble connecting your email software, and then you find you can’t access email or the website, the server may have blocked your computer from accessing it because it thought you were a hacker.

You can test this by trying other websites (they should come up fine) and trying a different network (like your smartphone) to access the website (it should come up fine).

If you find this to be the case, Google “what’s my ip” and then email Valued Websites and tell us the problem you’re having and what your public IP address is. We’ll then see if your computer is being blocked and if it is, we’ll unblock it.

This problem is usually caused by trying to set up your email software and using an incorrect email password, so it’s very important to type the email password in exactly.

 

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