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Frequently Asked Questions (FAQs)
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Email: Phone:  "We just wanted to thank you for all your help. The website looks great." - A. Martin |
1) How long will it take?If you have most of your content ready to go and you're getting one of our default templates, your site could be ready within one week after we receive your deposit and signed contract. If you need custom work add a week or two depending on the scope of the customizations. If you haven't started writing your content, the site's launch will be dependent on how long that takes you (see faq #9). The best way to find out how long it will take is to request a free estimate. 2) What if I need or want a feature that the package doesn't have?If the feature is something that another appraiser might find useful, then it will be added to the upgrade list to be added to the package at some point in the future at no extra cost to you. But if you need it ASAP or if it's a unique feature that not too many other folks might want (for example, an automated file numbering function specific to your personal filing system), then you can pay a $75/hour rate to have it added to your website. 3) What kind of support does the website come with?Before the site launches and after, you will have access to training documents and videos (coming soon). You can also ask pretty much any question about how the site works and get an answer. After the site has launched, you get two hours per year of support (one hour with the starter package), which can take the form of questions and answers, website editing, and minor functionality (programming) changes. Additional time is charged at a $18.75 per 15 minutes rate. If you don't use all your support time during the year, it's recommended that you apply an hour to getting the site upgraded to the current version at the end of the year. Support time does not roll over to the next year. 4) What costs extra?Domain name fees are not included, but generally run $10 a year. You'll need to buy your own domain name so that you, not Valued Websites, will own it. We highly recommend moniker.com for domain names -- they're inexpensive and solid. Extras such as content placement, custom visual design, logo, animation, stock photos, multiple order forms, third-party fees related to online payment processing, and ongoing website marketing will add to the base price. See setup fees and options for more details. 5) Can I use my own hosting?Sorry, no. 6) How do the client billing features work?First step is the client places an order. Then through the website you send the client an email request for payment. You can customize each email with specifics and price. The client gets the email and they click a link in it to go to your website's payment page. They select how they want to pay, and then the website notes their payment. You can choose either PayPal for instant online payment processing, or Mal's Ecommerce which allows you to use your existing (non-internet) merchant account. Both options are simple and secure for the user, and free for you to use (though PayPal takes around a 2.5% cut of each transaction). 7) Will my site get high rankings in search engines?The short answer is "it depends". Getting high rankings depends on a lot of factors including whether the website's code is optimized (it is), whether your content is optimized (we can help you with that), how many other related sites link to you (we can help with that too), and how competitive your geographic market is. If you're the only appraiser for 100 miles (or at least the only one with a website) it's not going to be hard to get top rankings for appraiser searches targeted to your geographic location. But if like most folks you don't live and work in the middle of nowhere, it will take a little more effort. Search engines love text content, so the way to get high rankings in crowded markets is to write lots of stuff! Blogs can be useful here. See the next FAQ. 8) Do you offer any online marketing services?Valued Websites can help you "massage" your content so as to get the best possible rankings. Search engine optimization work will be charged at a $75/hr rate. Additionally, the website packages are built from the ground up to rank well in search engines for your target keyphrases. Click here for more information about search engines and online marketing. 9) Do you offer any ready-made website content I can use?When Google finds your new web page and it has the same content as another page on the web, your new web page with the duplicate content will not get ranked. For this important reason, Valued Websites strongly encourages you to write your own original and unique content, and we don't provide boilerplate that you can just copy and paste. Don't worry if you're not the best writer -- if you want, we can help clean up spelling, grammar, organization, etc.
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