CONFIGURATION ERRORS
The site settings are full of options that control how the site functions. Be sure to review them to be sure the site is behaving the way you want.
BROWSER ISSUES
The browser is the piece of software you use to view the web. Popular ones include Internet Explorer, Firefox, Safari, Chrome, and Opera. Different browsers have different capabilities. For example, a browser on your cell phone may not be able to display very much. Internet Explorer 6, made in 2001, has vastly fewer capabilities than version 9, made in 2011.
Our web software is made to function best in the latest version of whatever browser you’re using. If you’re having some strange issue pop up, it’s worth checking whether you have the latest version.
The website works more smoothly when JavaScript is enabled in your browser. 95% of browsers have it enabled by default.
SERVER ISSUES
The server is the computer that your website is stored on. Like all computers, servers sometimes malfunction.
Your site files are regularly backed up, the servers are constantly monitored for impending doom, and in the extremely rare case of a catastrophic server failure, a replacement server will be up and running within a couple of hours or less, and your data will be restored. Our uptime for the last year was 99.974%, which is 74% better than the 99.9% guaranteed uptime.
BUGS
Bugs are programming errors. They often make a page or function of your website not work at all, or work incorrectly. They are usually seen if you have requested a programming customization.
If you discover a bug and let us know, we’ll fix it ASAP at no cost to you (unless it’s part of a customization that you requested – more info).
ISP ISSUES
Your internet service provider (ISP) will sometimes have issues. It’s your responsibility to make sure your internet is in working order on your end.
PERSONAL COMPUTER ISSUES
Always use anti-virus and firewall software, use the most up-to-date version of your browser, and things should be fine on this front. Just be sure your firewall doesn’t block email coming from your website.
TYPOS AND OTHER DATA ENTRY ERRORS
If the problem you’re seeing has to do with incorrect information, is it possible you made a typo or didn’t enter some crucial information?
For more information or if you have any questions please email info@valuedwebsites.com
